Privacy Policy

1. Data Controller

The controller responsible for the personal data collected on this site is:

• Controller: ANCRER.FR
• Website: https://ancrer.fr
• Email address: amelie@ancrer.fr

2. Personal Data Collected

When you use our site, we may collect the following categories of data:

• Identity information: first and last name.
• Contact details: postal address, delivery address, billing address, email address and phone number.
• Order-related data: products ordered, amount, order date, order number, payment status, delivery method, pickup point and purchase history.
• Personalisation data: information voluntarily provided for the creation of a personalised product or service.
• Customer service-related data: enquiries, complaints, email exchanges, photographs, documents and attachments voluntarily submitted.
• Customer account-related data: login credentials, order history and preferences associated with the account.
• Browsing data: IP address, device type, browser used, pages visited, visit source and actions taken on the site.
• Commercial preferences: subscription to our communications, proof and date of consent, unsubscription and objection to marketing communications.

Payments are processed by secure payment service providers. ANCRER.FR does not directly store your full card number or its security code.

3. How Is Your Data Collected?

Your data may be collected when you:

• place an order on our site;
• create or use a customer account;
• fill in a contact or after-sales service form;
• contact ANCRER.FR by email;
• subscribe to our commercial communications;
• browse our site and accept certain cookies;
• use a payment, delivery or other service required to process your order.

4. Use of Your Data

5. Recipients of Your Data

Your personal data is only accessible to the individuals and service providers who need it to process your request or your order.

These recipients may include in particular:

• the staff responsible for managing orders and ANCRER.FR customer service;
• the site's hosting provider and technical service providers linked to WordPress and WooCommerce;
• Brevo, used for managing contacts, subscriptions and email communications;
• payment service providers, in particular Stripe and associated payment methods such as Apple Pay;
• carriers and delivery service providers, in particular Mondial Relay, UPS or any other selected carrier;
• analytics, audience measurement and advertising tools, depending on the services enabled and your choices regarding cookies;
• accounting, administrative, IT or legal service providers when their involvement is necessary;
• administrative or judicial authorities when required by law.

ANCRER.FR does not sell your personal data to third parties.

6. Data Transfers

Some technical service providers used by ANCRER.FR may process or host data outside the European Economic Area.

Where such transfers exist, they are governed by safeguards recognised under the applicable regulations, in particular an adequacy decision or appropriate contractual clauses.

7. Data Retention Period

Data is retained only for as long as necessary to fulfil the purposes for which it was collected.

• Order-related data: for the duration of the commercial relationship, then for the periods required to comply with legal obligations and to handle complaints.
• Invoices and accounting documents: for the applicable statutory retention period.
• Data used for commercial prospecting: for the duration of the commercial relationship, then for a maximum period of three years from the last purchase or last contact, unless an earlier objection has been raised.
• Subscribers to commercial communications: until consent is withdrawn or the user unsubscribes.
• Requests addressed to customer service: for the time necessary to process the request, then for the period required to retain proof of the exchanges.
• Unsubscribe or objection list: the strictly necessary information may be retained in order to ensure lasting compliance with your request.
• Cookie preferences: for the period applicable to consent preferences.

8. Cookies and Other Trackers

The ANCRER.FR website uses cookies and similar technologies to ensure its operation and, depending on your choices, to analyse its audience or measure campaign performance.

Strictly necessary cookies

These cookies enable in particular the functioning of the shopping cart, payment, site security and the saving of your preferences. They are essential to the operation of the requested service.

Audience measurement cookies

These cookies help us understand how the site is used, measure its traffic and improve its performance.

Advertising cookies

These cookies may be used to measure advertising campaigns, limit the repetition of ads and display tailored content.

Where their use requires your consent, these cookies are only placed after you have given your agreement.

You can accept, decline or customise cookies via the consent banner displayed on the site.

9. Your Rights

Under the applicable regulations, you may have the following rights:

• right of access to your personal data;
• right to rectification of inaccurate data;
• right to erasure of your data;
• right to restriction of processing;
• right to object, in particular to the use of your data for commercial prospecting purposes;
• right to portability of certain data;
• right to withdraw your consent at any time where processing is based on consent.

To exercise your rights, you may send your request to:

amelie@ancrer.fr

Proof of identity may be requested only when necessary to verify the identity of the person making the request.

If you believe your rights are not being respected, you may also lodge a complaint with the Commission nationale de l'informatique et des libertés.

10. Data Security

ANCRER.FR implements technical and organisational measures designed to protect personal data against loss, alteration, unauthorised access or disclosure.

These measures include in particular securing access, the use of the HTTPS protocol, limiting the number of persons authorised to access data and keeping technical tools up to date.

Despite these precautions, no transmission or storage of data over the Internet can be guaranteed to be entirely free from risk.

11. Data Relating to Minors

Orders placed on the site must be made by an adult with the required legal capacity.

Where information concerning a child is provided to personalise a product or fulfil a service, it must be submitted by their legal representative and only to the extent necessary to process the request.

12. Changes to This Policy

ANCRER.FR may update this privacy policy to reflect changes to its services, tools or the applicable regulations.

The applicable version is the one published on this page. The date of the last update is indicated at the top of the document.

13. Contact Us

For any questions regarding this privacy policy or the use of your personal data, you may contact ANCRER.FR by email:

amelie@ancrer.fr