{"id":9884,"date":"2026-07-01T08:24:59","date_gmt":"2026-07-01T06:24:59","guid":{"rendered":"https:\/\/ancrer.fr\/?page_id=9884"},"modified":"2026-07-01T08:53:57","modified_gmt":"2026-07-01T06:53:57","slug":"contact-sav","status":"publish","type":"page","link":"https:\/\/ancrer.fr\/de\/contact-sav\/","title":{"rendered":"Aide &amp; SAV"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9884\" class=\"elementor elementor-9884\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81d292e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81d292e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ab096e\" data-id=\"7ab096e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b2b170 elementor-widget elementor-widget-html\" data-id=\"8b2b170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"max-width: 850px; margin: 40px auto 25px auto; padding: 30px 25px; background: #fffaf5; border: 1px solid #ead9c4; border-radius: 22px; text-align: center; box-shadow: 0 8px 25px rgba(0,0,0,0.04);\">\n  \n  <h2 style=\"margin: 0 0 12px 0; font-size: 30px; color: #1f1f1f;\">\n    Un probl\u00e8me avec votre commande ?\n  <\/h2>\n\n  <p style=\"margin: 0 auto; max-width: 680px; font-size: 16px; line-height: 1.6; color: #555;\">\n    Remplissez le formulaire ci-dessous afin que notre service client puisse traiter votre demande rapidement.\n    Pensez \u00e0 indiquer votre num\u00e9ro de commande et \u00e0 ajouter des photos si votre demande concerne votre kit, votre colis ou le r\u00e9sultat obtenu.\n  <\/p>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1ce5ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1ce5ee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa35e20\" data-id=\"aa35e20\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf8a0da elementor-widget elementor-widget-shortcode\" data-id=\"bf8a0da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <form method=\"post\" action=\"https:\/\/ancrer.fr\/wp-admin\/admin-post.php\" enctype=\"multipart\/form-data\" style=\"max-width:850px;margin:auto;display:flex;flex-direction:column;gap:18px;\">\n\n        <input type=\"hidden\" name=\"action\" value=\"ancrer_sav_submit\">\n        <input type=\"hidden\" name=\"ancrer_sav_nonce\" value=\"c6097b16a8\">\n\n        <input type=\"text\" name=\"website\" style=\"display:none;\">\n\n        <h2>Vos informations<\/h2>\n\n        <input type=\"text\" name=\"prenom\" placeholder=\"Pr\u00e9nom *\" required style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n        <input type=\"text\" name=\"nom\" placeholder=\"Nom *\" required style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n        <input type=\"email\" name=\"email\" placeholder=\"Adresse e-mail *\" required style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n        <input type=\"tel\" name=\"telephone\" placeholder=\"T\u00e9l\u00e9phone \/ WhatsApp\" style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n\n        <h2>Votre commande<\/h2>\n\n        <input type=\"text\" name=\"numero_commande\" placeholder=\"Num\u00e9ro de commande *\" required style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n\n        <select name=\"plateforme\" required style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n            <option value=\"\">O\u00f9 avez-vous command\u00e9 ? *<\/option>\n            <option>Site ANCRER<\/option>\n            <option>Amazon<\/option>\n            <option>Etsy<\/option>\n            <option>TikTok Shop<\/option>\n            <option>Autre<\/option>\n        <\/select>\n\n        <select name=\"produit\" required style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n            <option value=\"\">Produit concern\u00e9 *<\/option>\n            <option>Kit 2 empreintes<\/option>\n            <option>Kit 4 empreintes<\/option>\n            <option>Recharge<\/option>\n            <option>Pl\u00e2tre<\/option>\n            <option>Alginate<\/option>\n            <option>Autre<\/option>\n        <\/select>\n\n        <h2>Votre demande<\/h2>\n\n        <select name=\"motif\" required style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n            <option value=\"\">Motif de la demande *<\/option>\n            <option>Je n\u2019ai pas re\u00e7u ma commande<\/option>\n            <option>Mon colis est ab\u00eem\u00e9<\/option>\n            <option>Il manque un \u00e9l\u00e9ment dans le kit<\/option>\n            <option>Je n\u2019ai pas r\u00e9ussi \u00e0 faire l\u2019empreinte<\/option>\n            <option>Le m\u00e9lange a durci trop vite<\/option>\n            <option>Le moulage n\u2019est pas r\u00e9ussi<\/option>\n            <option>Je souhaite un conseil avant utilisation<\/option>\n            <option>Je souhaite un remboursement<\/option>\n            <option>Autre demande<\/option>\n        <\/select>\n\n        <textarea name=\"description\" placeholder=\"Expliquez-nous le probl\u00e8me rencontr\u00e9 *\" required style=\"padding:14px;border:1px solid #ddd;border-radius:10px;min-height:130px;\"><\/textarea>\n\n        <select name=\"solution_souhaitee\" style=\"padding:14px;border:1px solid #ddd;border-radius:10px;\">\n            <option value=\"\">Que souhaitez-vous ?<\/option>\n            <option>Recevoir un conseil d\u2019utilisation<\/option>\n            <option>Demander un remplacement<\/option>\n            <option>Demander un remboursement<\/option>\n            <option>\u00catre recontact\u00e9(e)<\/option>\n            <option>Autre<\/option>\n        <\/select>\n\n        <h2>Photos<\/h2>\n\n        <label>Ajoutez vos photos :<\/label>\n        <input type=\"file\" name=\"photos[]\" accept=\"image\/jpeg,image\/png,image\/webp\" multiple style=\"padding:14px;border:1px dashed #c9a77c;border-radius:10px;background:#fffaf5;\">\n\n        <p style=\"font-size:14px;color:#666;\">\n            Vous pouvez ajouter des photos du kit re\u00e7u, du colis ab\u00eem\u00e9, du probl\u00e8me rencontr\u00e9 ou du r\u00e9sultat obtenu.\n        <\/p>\n\n        <label style=\"font-size:14px;line-height:1.5;\">\n            <input type=\"checkbox\" name=\"consentement\" required>\n            J\u2019accepte que les informations transmises soient utilis\u00e9es uniquement pour traiter ma demande SAV.\n        <\/label>\n\n        <button type=\"submit\" style=\"background:#1f1f1f;color:#fff;border:none;border-radius:12px;padding:16px;font-size:16px;font-weight:bold;cursor:pointer;\">\n            Envoyer ma demande SAV\n        <\/button>\n\n    <\/form>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Un probl\u00e8me avec votre commande ? Remplissez le formulaire ci-dessous afin que notre service client puisse traiter votre demande rapidement. Pensez \u00e0 indiquer votre num\u00e9ro de commande et \u00e0 ajouter des photos si votre demande concerne votre kit, votre colis ou le r\u00e9sultat obtenu.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-9884","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aide &amp; SAV | ANCRER - Kits Empreinte B\u00e9b\u00e9 Made in France<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez ANCRER, cr\u00e9ateur de kits empreintes b\u00e9b\u00e9 100% Made in France. 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